Privacy Policy

We are committed to protecting your privacy in relation to the management of information we collect. All physical and digital files are kept secure at all times.


Personal information collection:
• Client name, address, date of birth, email address and contact numbers.
• Health insurance details.
• Client session details and health information as part of providing our services.


How do we collect and hold personal information:
• From the information the client provides us with, including our client intake form.
• From a person responsible for the client.
• From third parties where the Health Records (Privacy & Access) Act 1997 and the
Privacy Act 1988 or other law deems appropriate.


Purposes for holding personal information:
• Client personal information is gathered and used for the purpose of providing our services.
• The records are kept to provide ongoing tracking of client progress in future sessions.
• To comply with relevant legal obligations.


Anonymous website information collection:
• General website usage and browsing patterns
• Page views


Disclosure of personal information:
Clients’ personal information will remain confidential at all times except:
• It is subpoenaed by a court of law.
• There is a significantly risk to life, health and safety to the client or another person.
• If the information could relate to a serious crime.
• The client has approved the release of this information in writing.
• A client’s personal information will not be used, sold, rented or disclosed for any other purpose.


External website links:
We may provide links to other websites on This does not necessarily imply sponsorship, endorsement, or approval of the information or views of those websites.


Client concerns:
The client can obtain a copy of the Australian Privacy Principles, which details the clients’ rights and the manner in which clients’ personal information should be handled.


Updates to the Privacy Policy:
This Policy will be reviewed to take account of changing laws, technologies and internal procedures. We reserve the right to alter this privacy policy at any time and without prior notice. If you have any questions or concerns, please do not hesitate to contact us.